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Shipment Update

The first units have rolled off the line and we expect to have full production up and running in the next 2 weeks. This means bulk shipments are due to start very soon!

To our pre-order holders:

Please review your order to ensure that your contact, shipping and credit card details are still valid. You can do so using the “Order Lookup” link in your original order confirmation email. Failure to do this may result in your order being cancelled. If you no longer have this email, please contact us and we will be happy to resend to you. You will receive two further emails from us:

  • A confirmation when we charge your card, about one week before your WaterLily will be shipped.
  • A shipping confirmation email with a tracking number when your order has shipped.

For most of our customers, shipping will take 2-7 business days. For our customers outside of North America it could take up to 4 weeks to receive your order once it ships.

If you have any questions at all, feel free to reach out to our team.

Thank you for your continued support. We can’t wait to get WaterLily in your hands so that you can recharge with nature.

The WaterLily Team

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